Please check your spam folder first before you contact us.
Order processing and completion emails are always sent to you but they can sometimes get lost in your spam folder!
Please look for the emails from Pom Maker in your spam/junk mail & mark them as ‘Not Spam’ so you don’t miss our emails next time.
If you still can’t find it, it may be because the email address is incorrect – this also happens sometimes.
In this case, please contact us with the full name you used for your order.
The welcome emails are always sent immediately after you subscribe, so please check your spam folder first before you email us. It’s highly likely that it’s hiding in there.
Please mark it as ‘Not Spam’ so you don’t miss our other emails!
If you still can’t find it, please contact us with the correct email address you used to register.
Please send your coupon code in the message field. If the code is valid, we’ll issue you a refund for the coupon amount.
Please note we can’t apply past offers for orders placed after the event.
Please get in touch with the form below for other enquiries.